Sales & Refund Policies

Secure Shopping

You can shop at online with confidence. All direct sales of Start Teaching Guitar products are processed securely through also partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

While processes your orders and payment, the Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). These companies adhere to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

Payments Accepted

For your convenience we accept the following forms of payment:

  • Credit Cards (Visa, Mastercard, American Express, and Discover)
  • Paypal (please note: you no longer have to have an account with Paypal to make payments. You will be directed to their secure and encrypted server to make your payment and then redirected back to our web site to complete your order.) Paypal accepts credit cards, checks, debit cards, and existing Paypal accounts.

You will receive an email confirming receipt of payment.

Contact Information

If you should have any questions, please contact Customer Service by using the form on the Contact page or by phone, email, or postal mail:


Phone: (719) 445-8612

Mailing Address:

Start Teaching Guitar
330 E. Costilla St. #26
Colorado Springs, CO 80903

Refund Policy

We are committed to your complete satisfaction. If you are not completely satisfied with your order, simply call or email to receive your refund code. We will be more than happy to give a full credit or refund (when applicable by meeting the guidelines listed below) within 30 days. You may receive a refund for any product you purchase if the product:

  • Is not what you ordered per your order confirmation by email
  • Is not what was expected from what you saw on our website
  • Does not meet the standards you expected
  • Is delayed beyond an acceptable time frame